Privacy Policy

Pentacle Electrical and Security Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or use our services.

1. Who We Are

Pentacle Electrical and Security Ltd

Company Number: 15430834

Registered Office:
41 Salisbury Road
Welwyn Garden City
Hertfordshire
AL7 3RR

Email: info@pentacleelectricalandsecurityltd.co.uk

Website: https://www.pentacleelectricalandsecurityltd.co.uk

2. Information We Collect

We may collect and process the following personal information:

• Full name
• Postal address
• Email address
• Telephone number
• Information provided through enquiries and correspondence
• Details relating to services requested or provided

We do not intentionally collect special category personal data unless it is necessary for the provision of our services.

3. How We Collect Information

We collect information when:

• You contact us via our website, email or telephone
• You request a quotation
• You engage us to provide services
• You communicate with us regarding existing installations or maintenance arrangements

4. How We Use Your Information

We use your personal information to:

• Respond to enquiries
• Provide quotations
• Deliver electrical and security services
• Arrange maintenance and support visits
• Manage customer relationships
• Comply with legal and regulatory obligations
• Maintain business records and accounts

5. Lawful Basis for Processing

Under UK GDPR, we process personal information on the following lawful bases:

• Performance of a contract
• Legitimate interests in operating and improving our business
• Compliance with legal obligations
• Consent, where required

6. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where necessary, including:

• Microsoft 365 for email and business administration
• Google Workspace for business communication and document management
• Professional advisers such as accountants, insurers and legal advisers
• Third-party approved alarm monitoring centres where monitoring services are provided
• Regulatory authorities where required by law

All third parties are required to process information securely and in accordance with applicable data protection laws.

7. Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or destruction.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and regulatory requirements.

Retention periods may vary depending on the nature of the information and services provided.

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request erasure of your information in certain circumstances
• Restrict processing
• Object to processing
• Request data portability where applicable
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details above.

10. Complaints

If you have concerns about how we handle your personal information, please contact us first.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

https://www.ico.org.uk

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

Pentacle Electrical and Security Ltd

Email: info@pentacleelectricalandsecurityltd.co.uk